Refund policy

At Owlsters, your satisfaction is our top priority. Each piece of jewelry is crafted with care, and we aim to provide you with an exceptional shopping experience. Please review our return and refund policy before making a purchase.

1. Return & Exchange Policy

  • We offer exchange or store credit only. Refunds are not provided unless the item is defective or incorrect.
  • The item must be unused and in its original packaging.
  • Requests must be made within 48 hours of delivery.
  • Share clear photos or a video of the product at owlsters.ind@gmail.com or via WhatsApp at +91 704 704 0068.

2. Damaged or Wrong Product

  • If you receive a damaged, defective, or incorrect item, we will replace it or offer store credit.
  • You must report the issue within 48 hours of receiving the item with an unboxing video and product images.

3. Non-Returnable Items

  • Due to hygiene reasons, earrings and customized pieces are non-returnable.
  • Products purchased on sale or with discount codes are not eligible for exchange or return unless damaged.

4. Pickup & Return Shipping

  • We will arrange a reverse pickup where serviceable.
  • In case reverse pickup is unavailable, customers may need to courier the product to us. Costs will be reimbursed as store credit.

5. Refunds (if applicable)

  • Refunds are only issued if:
    • The product is out of stock.
    • A replacement is not possible for a defective or wrong item.
  • Refunds will be processed within 7–10 business days to the original payment method.

6. Contact Us

If you have any questions about our Return and Refund Policy, feel free to contact us:

Thank you for shopping with Owlsters – Bold. Bright. Beautiful.